The current general conditions of sale govern the purchase of products and services, available over the Internet by the website under the distance selling regulations.
All payment transactions are and include VAT, local duties and taxes will be applied upon delivery. For orders addressed to non-EU countries required by the courier. Please check that all details and shipping/billing addresses are correct before sending the order. In case of errors, please notify us as soon as possible for orders
In the event of a cancellation request, cancellation fees may apply depending on the payment method used.
Transport and delivery
Fulfillment of an order depends on the availability of the product(s) ordered. In case the payment is made by bank transfer, the order will be sent as soon as the amount is credited. Delivery times depend solely on the type of shipment selected by the customer, the lead times provided by the shipments and eventual delays in release.
The customer must check that the products received correspond to those ordered. If the delivered products have defects, the customer must notify Toscana Leather within 48 hours after delivery and provide photos of the defect for support
Returns and Credits
We guarantee a full refund excluding local duties and taxes. Any additional fees paid for express delivery, gift wrapping or other services related to the purchase will not be refunded. A product can be returned within 30 days of receiving the order. The refund will be given within 10 days after receiving the returned product. You cannot return:
Products returned with a damaged label or without a hanging, used or partial label will not be returned. Customers who have registered for an account, should open a procedure from the private area after logging in. Customers who have given up on creating an account should submit the return request by mail
reserves the right to refuse returns if not pre-approved.
If an unauthorized return is received, up to a 20% handling/restocking fee will be deducted or the refund will be issued in the form of store credit.
In case of free return a prepaid label will be provided. If a different label is used, the return shipping cost will not be refunded. For each order we provide a pre-paid label only.
In all other cases, the refund will be paid by the fully responsible customer. For this reason we suggest using a tracked delivery system.
Warranty and compatibility
All products are covered by a 24-month warranty from the date of delivery as indicated in the warranty certificate provided with each product.
In case there are any problems, the customer must contact us and provide pictures of the problem. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse or normal breakdown of paints and materials. Damage to luggage caused during handling by an airline is not covered by this warranty, and claims in such cases must be filed directly with the shipping company. reserves the right to charge the customer for any costs incurred for product verification and delivery of that product if it is not damaged and functional, that is, it is Lacking the apparent inadequacy.
Images and colors of the products displayed on the website may not fully correspond to real colors due to the type of browser or computer monitor used.