Who we are
TUSCANY BAGS : the perfect expression for the quality of Italian art, attention to detail and customer care. During many years of activity, we have provided our customers with leather bags and leather fashion accessories made in Italy that offer only the best products on the market. Our years of experience and certification in working with leather allow us to offer Italian leather bags and leather products to the best women and men in the world. Unique, modern and elegant products, authentic products of Tuscan art excellence with a tradition of thousands of years from the best Tuscan leather artists.One of our main goals is always to promote and offer leather bags for women and men of the highest quality, while choosing the best leather accessories manufactured by expert craftsmen in the territory of Italy.High quality materials and attention to these details are the characteristics that make our works authentic and represent Tuscan art. The excellence of our products is for us the result of an Italian tradition and contemporary values of leather products that meet contemporary modern needs and ergonomics. Launch of new trends and respect for the environment. Art that is open to the future, to an authentic lifestyle in harmony, and expresses the great value we want to represent by selling an excellent product.The love for tradition and art is reflected in all our leather bags and is an important component of our development without sacrificing our sources and our high quality standards
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PREMISES
The present General Sales Conditions regulate the purchase of goods and services, made available through the internet by the website www.tuscanyleather.it under the distance selling regulations.
PRICES
Prices are displayed in EUR and are inclusive of VAT for all EU member States and import taxes and duties for the USA, Switzerland and Norway. Tuscany Leather gives the opportunity to check prices in other currencies only by way of example.
ORDERS
All payment transactions are in EUR and are inclusive of VAT for all EU member States and local taxes and import duties for the USA, Switzerland, Norway. No extra payment will be required upon delivery. Local taxes and import duties may be required upon delivery for those orders destined outside the European Union (with the exception of USA, Switzerland and Norway). Please check that all details and shipping/invoicing addresses are correct before submitting the order. In case there are errors please let us know as soon as possible at orders@tuscanyleather.it.
SHIPPING AND DELIVERY
The fulfillment of an order depends on the availability of the product/s ordered. In case the payment is made through bank transfer the order will be dispatched as soon as the amount will be credited. Delivery times depend exclusively on the kind of shipment selected by the customer, on the transit times provided by the shippers and on eventual clearance delays.
The customer should check that the products received correspond to those ordered. If the products delivered have defects the customer should notify Tuscany Leather within 48 hours upon delivery providing pictures of the defect to support@tuscanyleather.it
RETURNS AND REFUNDS
Tuscany Leather guarantees a full refund with the exception of local duties and taxes. Any additional fee paid for express shipping, gift wrapping or other services associated with the purchase will not be refunded. You can return a product to Tuscany Leather within 30 days of receiving your order. The refund will be issued within 10 days upon receiving the returned product. You cannot return:
- personalized products
- products purchased for professional and/or commercial use
Products returned with damaged or without hang tag label, used or incomplete will not be refunded. Customers who have signed up for an account, should open an RMA procedure from the private area after logging in. Customers who have renounced to create an account should submit the return request by e-mail to orders@tuscanyleather.it.
Tuscany Leather reserves the right to refuse returns if non priorly authorized.
If an unauthorized return is accepted, Tuscany Leather will deduct up to 20% administrative/re-stocking fee or the refund will be issued in the form of store credit.
In case of free return, Tuscany Leather will provide prepaid label. If a different label is used, the shipping cost of the return will not be reimbursed. For each order we provide a prepaid label only.
For all other cases, the return shall be paid by the customer who is fully responsible. For this reason Tuscany Leather suggests to use a tracked shipping system.
WARRANTY AND CONFORMITY
All TuscanyBags products are covered by a 24 months warranty starting the day of the delivery as stated in the Guarantee Certificate provided with each product.
In case there are any problems the customer should contact Tuscany Leather and provide pictures of the problem to :info@tuscanybags.online This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. Tuscany Leather reserves the right to charge the customer any costs incurred for product verification and shipment of the same if it is undamaged and functioning, that is, it is missing the alleged lack of conformity.
Images and colors of the products displayed on the site may not fully correspond to real colors due to the kind of browser or computer monitor used.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
The site will not make any use of the information without the customer’s consent unless required by law or to prevent misuse.
The site will allow access to the information only to its employees, those who need it for the purpose of providing a service.
Links to Websites
- As part of the use of the site, there may be links and / or references to sites and pages that are not operated by the site store and are intended solely for the convenience and knowledge of the user and the store / site or anyone on its behalf has no control or responsibility over what is done on these sites.
- The store / site or on its behalf will not be responsible for the linked websites and should not be seen as a link to any site because of a recommendation on that site. Browsing these sites and pages, as well as any other action taken by the user in connection with them are the sole responsibility of the user and the owners of the linked sites and the user will not have any claim and / or claim for loss, loss or direct and / or indirect damages against the site / store and / or Those on its behalf resulting from reliance on and / or use of the content and / or information provided on these sites.
- The management of the site will not bear any responsibility for messages as well as the content of messages and files received or sent through the site and other users through the site services.
All our shipments are insured and trackable and require a signature upon receipt.
Our packages are prepared so to avoid possible damages but please remember to sign unchecked if the parcel has been clearly damaged during transit.
SHIPPING COSTSOur shipping costs are the best in the web!
Free shipping over a certain value of cart (not available in all countries, please note that this promotion does not apply to outlet or special price products).
You can calculate exact shipping costs by adding products to the cart.
TAXES AND DUTIESPlease select the destination to check the import taxes and duties.
Italian VAT will be applied to destinations within the EU.
For destinations in Norway, Switzerland and the USA customs charges are included in the total amount.
For all other destinations please contact your local customs office.It is not possible to book a delivery so please provide a delivery address where you are able to collect the parcel.